Xelion Android App

Download & install

Press here to open the page of the Xelion Android App in the app store.
Download the app.
Give the app permissions when it asks.
Log in with the data that you receive from your service provider.

The Xelion app uses the language that you have set on your device.

View your recent communication

Press ‘Recent’ to see the overview of your most recent communication.
Select the line of which you want to see the communication in the top left.
Select ‘Missed’ filter when you want to see missed calls.
Select the ‘Unread’ filter if you want to see all unread communication.
Select the filter ‘Type’ and you can choose if you want to see phone calls, messages of voicemails.

Set your status

Go to ‘Settings’.
Press ‘Status’.
Select your desired status.

Administrators can make one of more custom statuses in Xelion.
If you see a status that is unclear to you, ask your administrator about it.

Choose lines for your incoming and outgoing calls

Go to ‘Settings’.
Press ‘Incoming’ and select all lines for which you want to receive calls.
Press ‘Outgoing’ and select the line you use for outbound calls.

Add contacts

You can add contacts in one of two ways:

from ‘Recent’, if you have been in touch with this phone number before.
from ‘Keys’, if you have not contacted this phone number before.

Add a contact from ‘recent’

Go to ‘Recent’.
Press on the phone number for which you want to make a contact.
Press the phone number at the top again.
Press ‘Make new contact’.
Choose if you want to add the contact as a person or as an organisation.
Enter the contact details.
Press ‘Save’.

Add a new contact from ‘Keys’

Go to ‘Keys’.
Enter the phone number for which you want to create a contact.
Press ‘Add [phone number]’.
Enter the name of the new contact.
Press ‘Add [name]’.
Choose if you want to add the contact as a person or as an organisation.
Enter the contact details.
Press ‘Save’.

Start a phone call

You can start a phone call in two ways:

enter a phone number, if the number is not yet assigned to a contact.
click a contact under ‘contacts’ or ‘recent’ if the contact you want to call already exists.

Start a phone call by entering a phone number

Press ‘Keys’.
Enter the phone number you want to call.
Press the green button.

Start a phone call by clicking a contact

Go to ‘Contacts’ or ‘Recent’.
Enter the name or phone number of the contact you want to call.
or
Go to ‘Contacts’ → ‘Favourites’ to call a favourite contact.
Press the contact.
Press the green button to start the call.

If you make a call to a contact with more than one phone numbers, you may see a progress bar. When the bar fills up, the app dials the last phone number on which you called this contact.

Press the bar to end the timer and call immediately, or click another phone number of the contact to ensure the call goes to that number.

You can switch off this timer under ‘Settings → Personalisation’.

Transfer a conversation

You need to take part in an active conversation to be able to transfer it.

Press ‘transfer’ in the conversation.
Press on a contact directly, or search a contact to which you want to transfer.
The new call starts and the original conversation is put on hold.
Wait until the call is accepted and announce the transfer in the new conversation.
If the call is not accepted, retrieve the original conversation.
Otherwise, do the next step.
Press ‘transfer’ again.
The original conversation is now transferred to the new conversation.

Set up your voicemail

Your voicemail should already be active.

Go to ‘Settings’.
Go to the section for 'Call routing'.
Select that your missed calls go to voicemail.
Under ‘voicemail greeting’ you can also record our upload a new voicemail greeting.

When you receive a voicemail message, you see a notification in your communications overview.