Xelion Android App

Download & Install

• Use the QR code to go to https://softphone.xelion.com.

• Press the badge for your app store.

• Download the app.

• Give the app permissions when it asks.

• Log in with the data that you receive from your service provider.

The website and the app use the language that is set on your device.

Set your status

• Press your avatar.
  A sidebar opens.

• Select your status in the drop-down menu.

Your administrator may create custom statuses such as ‘at customer’.

Ask your administrator what those statuses are for.

Choose your lines

• Press your avatar.
  A sidebar opens.
  There is a switch next to each line you have access to.

• Put the switch in the correct position to join the line.
  If the name of the line is crossed out in the lines bar, you are not joined.

Add a contact

• Press the search icon at the bottom of the communication overview.

• Enter the name of the new contact.

• Press the plus icon to add the name as a new contact.

• Choose if the name is a person or an organization.

• Enter the other contact information.

Make a call

• If you want to search by name, press the search icon at the bottom of the communications overview.
  A search bar opens at the top of the communications overview.

  • Enter the name into the search bar. When the name comes up, press the name.
    The contact options expand.

  • Select the call icon from the contact options.
    Xelion starts the call.

• If you want to search by number, press the dial icon at the bottom of the communications overview.

  • Enter the number with the dial pad.

  • Press the call icon.
    Xelion starts the call.

Transfer a call

You need to be in an active conversation.

• Press the transfer icon.
  The conversation is now placed on hold.

• Call the contact to whom you want to transfer the conversation.
  Wait until the call is accepted.

• Press the transfer icon.

• Press the call to which you want to transfer the original conversation.

Set up voicemail

Your voicemail box should already be active.

• Press the more icon.

• Press Settings.

• Press Call flow.

• Press Missed calls.

• Select the ‘Transfer to voicemail’.

When you receive a voicemail, you will see this in your communications overview.