Xelion iOS App
Download & install
Click here to open the app store page for the Xelion iOS App.
Download the app.
Grant the app the requested permissions.
Log in with the Xelion login data that you received from your administrator.
The app uses the language that you have set on your device.
Review your recent communication
Press ‘Recent’ to see the overview of your most recent communication.
Use the drop-down in the top left to pick the line of which you want to see the communication.
Select the filter ‘Missed' if you want to see all missed calls.
Select the filter ‘Unread’ if you want to see all unread communication.
Select the filter ‘Type’ and choose if you want to see conversations, messages or voicemails.
Adjust your status
Go to ‘Settings’.
Click ‘Status’.
Select the status you want to show.
Administrators can make one of more custom statuses in Xelion.
If you see a status that is unclear to you, ask your administrator about it.
Choose the lines for your incoming and outgoing calls
Go to ‘Settings’.
Press on ‘Participate in’.
Under ‘Incoming’ select all lines for which you want to receive calls.
Under ‘Outgoing’, select the line you want to use for outgoing calls.
Add a contact
You can add contacts in two ways:
from ‘Recent’, if you have been in contact with this phone number before.
or from ‘Keys’, if you have not been in contact with this phone number before.
Add a contact from ‘recent’.
Go to ‘Recent’
Press on the phone number for which you want to create a contact for.
Press the phone number at the top again.
Press ’Make new contact’.
Choose if you want to add the contact as a person or as an organisation.
Enter the contact’s details.
Press ‘Save’.
Add a contact from ‘Keys’
Go to ‘Keys’.
Enter a phone number.
Click on the '+' in the top right.
Choose if you want to add the contact as a person or as an organisation.
Enter the contact’s details.
Press ‘Save’.
Start a phone call
You can start a phone call in two ways:
enter a phone number, if the number is not yet assigned to a contact.
click a contact under ‘contacts’ or ‘recent’ if the contact you want to call already exists.
Start a phone call by entering a phone number
Press ‘Keys’.
Enter the phone number you want to call.
Press the green button.
Start a phone call by clicking a contact
Go to ‘Contacts’ or ‘Recent’.
Enter the name or phone number of the contact you want to call.
or
Go to ‘Contacts’ → ‘Favourites’ to call a favourite contact.Press the contact.
Press the green button to start the call.
If you make a call to a contact with more than one phone numbers, you may see a progress bar. When the bar fills up, the app dials the last phone number on which you called this contact.
Press the bar to end the timer and call immediately, or click another phone number of the contact to ensure the call goes to that number.
You can switch off this timer under ‘Settings → Personalisation’.
Transfer a conversation
You need to take part in an active conversation to be able to transfer it.
Press ‘transfer’ in the conversation.
The conversation is put on hold.Press a contact immediately or first search for the contact to which you want to transfer the call.
Press ‘transfer’.
Start the call.
As soon as the call is accepted, you can announce the transfer.Press ‘transfer’.
The original call is now transfered to the new conversation.
Set up your voicemail
Your voicemail should already be active.
Go to ‘Settings’.
Go to the section for 'Call routing'.
Choose that your missed calls go to voicemail.
Under ‘voicemail greeting’ you can also record our upload a new voicemail greeting.
When you receive a voicemail message, you see a notification in your communications overview.
