(9.7-en) Xelion MacOS App

Download & Install

• Go to the app store and search for ‘Xelion’.

• Download the app.

• Give the app permissions when it asks.

• Log in in the manner that is recommended by your service provider.

The website and the app use the language that is set on your device.

View recent communication

• At the top-left, select the line of which you want to see the most recent communication.
  The default view is your personal line.

• Filter your communication by status if you want.
  You can select:

  • ‘unread’ for all unread messages and unviewed calls;

  • ‘missed’ for all missed phone calls;

  • ‘all’ to see everything.

• Filter your communication by type, if you want. You can select:

  • 'calls’,

  • ‘voicemail’,

  • ‘messages’

  • ‘all’.

Set your status

• Press your avatar at the top right.
  Your user profile opens.

• Select your status in the drop-down menu.

Administrators can make one of more custom statuses in Xelion.
If you see a status that is unclear to you, ask your administrator about it.

Choose your lines

• Make sure the sidebar menu is visible.

• Select all lines for which you want to receive calls under ‘incoming’.

• Select all devices on which you want to receive calls under ‘devices’.

• Select your outgoing line from the drop down menu.

• Choose if you want to call anonymously.

Make a call

There are several ways to make a phone call.

• Search a contact in the search bar of the communications overview.
  Press the button with the dots for more options.
  Press the receiver icon.

• Open the contact history with a contacts.
  Press the receiver at the top.

• Enter a phone number with the dial pad.
  Press the receiver.

• Enter a phone number in the search bar.
  Press the receiver.

If a contact has multiple phone numbers, you can choose one. If you do not choose, Xelion will wait a brief time, and then call the last contacted phone number.

Transfer a call

You need to be in an active conversation.

• In the calls window, press the transfer button.
  The active conversation is placed on hold and a pop up opens in which you can select a name or number.

• Select the contact to whom you want to transfer the original conversation.

• Once the call is accepted, announce that you want to transfer the original conversation.

• In the section for the call you want to transfer, click the transfer button again.

Set up your voicemail

Your voicemail box should already be active.

• Press your avatar at the top right.
  Your user profile opens.

• Press Settings.

• Press Call Routing.

• Press the setting to send missed calls to your voicemail box.

• Record, upload or generate a voicemail message.