Download & Install
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Go to the app store and search for ‘Xelion’.
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Download the app.
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Give the app permissions when it asks.
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Log in in the manner that is recommended by your service provider.
The app uses the language that is set on your device.
View recent communication
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At the top-left, select the line of which you want to see the most recent communication.
The default view is your personal line. -
Filter your communication by status if you want.
You can select:-
‘unread’ for all unread messages and unviewed calls;
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‘missed’ for all missed phone calls;
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‘all’ to see everything.
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Filter your communication by type, if you want. You can select:
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‘calls’,
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‘voicemail’,
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‘messages’.
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‘all’.
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Set your status
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Press your avatar at the top right.
Your user profile opens. -
Select your status in the drop-down menu.
Administrators can make one of more custom statuses in Xelion.
If you see a status that is unclear to you, ask your administrator about it.
Choose your lines
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Make sure the sidebar menu is visible.
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Select all lines for which you want to receive calls under ‘incoming’.
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Select all devices on which you want to receive calls under ‘devices’.
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Select your outgoing line from the drop down menu.
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Choose if you want to call anonymously.
Start a phone call
You can start a phone call in two ways:
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enter a phone number, if the number is not yet assigned to a contact.
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choose a contact under ‘contacts’ or ‘recent’ if the contact you want to call already exists.
Start a phone call by entering a phone number
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Press the ‘keys’ button at the bottom of the communications overview.
The keypad opens. -
Enter a phone number.
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Press the receiver.
Start a phone call by clicking a contact
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Search a contact in the search bar of the communications overview.
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Press the button with the dots behind their name.
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Press the receiver icon.
If a contact has multiple phone numbers, you can choose one. If you do not choose, Xelion will wait a brief time, and then call the last contacted phone number.
Transfer a call
You need to be in an active conversation.
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In the calls window, press the transfer button.
The active conversation is placed on hold and a pop up opens in which you can select a name or number. -
Select the contact to whom you want to transfer the original conversation.
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Once the call is accepted, announce that you want to transfer the original conversation.
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In the section for the call you want to transfer, click the transfer button again.
The call is now transferred,
Set up your voicemail
Your voicemail box should already be active.
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Press your avatar at the top right.
Your user profile opens. -
Press ‘Settings’.
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Press ‘Call routing’.
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Press the setting to send missed calls to your voicemail box.
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Record, upload or generate a voicemail message.