Xelion Windows App

This page contains short videos that show you how to navigate through the Xelion Windows App. We will show you some basic actions.

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Personalise the Xelion Windows App

Videos that help you set up the app the way it works best for you.

Screen elements and tiles

This video shows you how to navigate through the app, as well as how to place tiles on the dashboard and pin them.

Preferences

This video shows you how to adjust your preferences in the Xelion Windows App.

Change your status

This video shows you how to change your status in the Xelion Windows App. The status indicates whether or not people can call or message you.

Favourites

This video shows you how to use the list of Favourites.

Presence list

This video shows you how to use the presence list. On the presence list you can see those people that are users on the Xelion tenant of your organization.

Communication via the Xelion Windows App

These videos show you how to communicate via the app.

Add contacts

This video shows you how to add a person or organization to the address book.

Start communication

This video shows you how to start communicating with a contact.

Handling calls

This video shows you how to handle calls.

Transfer calls

This video shows you how to transfer calls.

Conference calls

This video shows you how to make conference calls.

After Call

This video shows you how to use after call types.

Web chat

This video shows you how to use the web chat function.

Other features in the Xelion Windows App

Wallboards

This video shows you how to use the wall boards that display statistics for your lines.