The ‘Manage Others’ functions will be renamed to ‘Manage lines’.
This function gives a specific Xelion user limited rights over a line that is not theirs. This line can either be a general line, a hunt group, or a personal line of another user.
They can use this function to:
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make temporary changes to the availability of the line.
For instance:-
a team lead can change the status of their department’s hunt group to prevent calls from coming in during an all-hands meeting.
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an office manager can activate an unconditional redirect on the line for the general company phone number if the business closes earlier than normal.
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change the line schedule, or create an exception to the line schedule.
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add users into, or remove users from hunt group-type lines.
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change call routing settings.
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switch the auto-reply function for web-chat messages on or off.